Refund policy

Analogous is a small company, and generally, a one-person operation. I make everything you see here. The products I make are passion projects. And I make them because I want them to exist in the world for years to come. Obviously, I want you to love these products as much as I do, but I totally understand… sometimes things happen. 

Most Analogous products are made of brass, a material with memory that naturally changes color with age. It retains signs of handling and use caused by the oils on your skin, as well as other contaminants. For this reason, raw brass baseplates are treated with a dry oil to prevent the patina from starting prematurely, but they will still age over time. Brass is also a relatively soft metal that will show subtle scratches and wear with use.

Returned baseplates that have been previously handled or mounted to a camera will likely not be able to be resold as new. For this reason, please be kind in considering a return.

That said, no one wants to be stuck with a product they don't like.

There is a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, first contact us at support@ags.supply.

If your return is accepted, you will be sent a return shipping label (if you want/need one), as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be refunded.

You can always reach out for any return questions at support@ags.supply.

 

Damages and issues

Please inspect your order upon receipt. If the item is defective or damaged, or if you receive the wrong item, contact us immediately and we'll make it right.

 

Exceptions / non-returnable items

Custom products, such as special orders or personalized items, can't be returned. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges 

The fastest way to make an exchange is by first returning the item you have, then, if and when we accept your return, make a separate purchase for the new item.

European Union 14 day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If it's approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that your bank or credit card company may take extended time to process and post your refund.

If more than 15 business days have passed since we’ve approved your return, contact us at support@ags.supply.